From curious to confident
You may request a change-of-mind return within 30 days of delivery, including for ordinary sale and promotional purchases.
Items must be unused and unwashed, in their original condition, with their original tags and packaging. Customers pay change-of-mind return postage.
Email hello@velsaliving.com with your order number and wait for return instructions. Gift cards are excluded except where required by law.
Faulty, damaged or incorrect items are assessed separately. See our Return and Refund Policy and 100-Night Craftsmanship Promise for full conditions and your consumer rights.
Estimated delivery is 5–10 business days after dispatch. Orders are normally processed within 24–48 hours, Monday through Friday, excluding public holidays.
We email your tracking link when your order ships. Delivery times are estimates and may vary due to customs, public holidays or carrier delays. See our Shipping Policy.
Yes. Available destinations and shipping options are shown at checkout.
International orders may be subject to customs duties, import taxes or handling fees charged by the destination country. These charges are not included in our prices and are the recipient’s responsibility.
We begin preparing orders quickly, so there is only a short opportunity to make changes.
Email hello@velsaliving.com within one hour of ordering, including your order number and requested change. We will do our best to help, but changes and cancellations cannot be guaranteed once fulfilment has begun.
After an order has been dispatched, it cannot be modified or cancelled. If the product remains unused and eligible, you may request a return under our 30-day return policy after delivery.
Every Velsa Living order arrives in our signature presentation packaging, ready to give.
Digital gift cards are delivered by email, allowing the recipient to select their preferred product and colour.
