Refund policy

VELSA LIVING is operated by Velsa Living LLC (Reg: 2026-002045325). Business address: 30 N Gould St, Sheridan, WY 82801, United States.

30-Night Sleep Trial — Single Masks & Duos

Love your mask for 30 nights or your money back.

Our 30-night sleep trial covers standalone Silk Sleep Mask purchases and both masks in our two-mask duo bundle, in any color, including sale offers. Single-mask coverage applies to orders placed on or after 4 October 2026. Duo coverage applies to orders placed on or after 19 October 2026 (GMT+4). Earlier orders keep the terms offered when purchased.

The trial starts on delivery. You may sleep in and wash your eligible mask according to our care instructions. Both masks in an eligible duo may be tried; normal trial use does not make either mask ineligible.

If it is not for you, email hello@velsaliving.com with your order number within 30 days of delivery to request a return. Wait for our return instructions before posting it.

Return the mask or masks with their original product boxes and packaging. Please keep these throughout your trial. You pay return postage; any charge for a return label will be explained before you send it back.

Once we receive and inspect an eligible return, we will refund the amount you actually paid for the returned mask or masks, after discounts, to your original payment method within 10 business days. Return both duo masks for a refund of the full amount paid for the duo. If you return only one duo mask, the refund is half the amount paid for the duo; we do not reprice the mask you keep at the single-mask price. Original delivery charges are not included in a voluntary trial refund, except where required by law. If original delivery was free, we will not deduct an outbound delivery charge from your refund.

Beauty Sleep Sets, free promotional masks and separate post-purchase add-on masks are not included in this sleep trial. If you add a mask through a post-purchase offer, the eligible single or duo purchased at checkout keeps its trial coverage; the add-on follows our standard 30-day unused-item return policy.

Eligible single and duo purchases receive the same trial protection regardless of the offer wording shown. This trial is separate from our 100-Night Craftsmanship Promise. Faulty, damaged or incorrect items are assessed separately. Nothing in these trial terms limits rights or remedies available under applicable consumer law.

Standard 30-day unused-item returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For standard change-of-mind returns outside the sleep trial above, your item must be in the same condition that you received it, unused and unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@velsaliving.com. Please contact us for return approval and the correct return shipping address before sending any items.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Customers are responsible for change-of-mind return postage. Any charge for the return label will be explained before you send your return. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@velsaliving.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
The exclusions below do not prevent an eligible single or duo mask return under the sleep trial above. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Ordinary sale and promotional purchases are eligible for our standard 30-day return policy under the same unused-item conditions, except eligible single and duo mask purchases covered by the sleep trial above. Gift cards cannot be returned, except where required by applicable law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@velsaliving.com.

Separate craftsmanship protection

Our 100-Night Craftsmanship Promise covers eligible craftsmanship faults for 100 calendar days from delivery during normal use and correct care. It provides one approved replacement per affected item and is separate from change-of-mind returns. If we request a faulty item back for inspection under the promise, Velsa Living arranges and covers that return postage. See the full promise for coverage, exclusions and available remedies.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.