Shipping Policy

At Velsa Living, we carefully prepare every order for safe and reliable delivery.

Processing Time

All orders are processed within 24-48 hours, Monday through Friday, excluding public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Rates

We currently offer the following standard shipping rates:

• Free standard shipping on orders over $50 USD

• $7.95 USD standard shipping on orders under $50 USD

The applicable shipping rate will be displayed at checkout.

Estimated Delivery

Standard shipping generally takes 5-10 business days after dispatch.

Delivery times are estimates and may vary depending on your destination, customs processing, weather conditions, peak periods or carrier delays.

International Duties and Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee and are the customer’s responsibility.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email.

Please allow 24–48 hours for tracking information to become active.

Incorrect or Incomplete Shipping Addresses

Please check your shipping address carefully before placing your order.

If you notice an error, contact us immediately. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or been shipped.

Additional delivery costs caused by an incorrect or incomplete address provided at checkout may be the customer’s responsibility.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and any relevant photographs.

We will investigate the issue with the shipping carrier and work with you toward an appropriate resolution. Please keep all damaged items and packaging until your case has been resolved.

Shipping Delays

Although we work to dispatch and deliver orders within the stated timeframes, occasional delays may occur due to customs, carrier disruptions, severe weather or peak shopping periods.

We appreciate your patience and will assist wherever possible.

Contact Us

If you have questions about shipping or need assistance with an order, please contact us at:

Email: hello@velsaliving.com